Cobra Venom Refund Policy
General Returns We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original condition and packaging. We reserve the right to refuse returns that do not meet these criteria.
Return Shipping All return shipping costs are the sole responsibility of the customer. Cobra Venom does not provide prepaid return labels or cover return shipping fees. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
Refund Processing Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the credit.
Non-Returnable Items The following items are not eligible for return or refund:
Exchanges We do not offer direct exchanges. If you'd like a different item, please return your original purchase for a refund and place a new order.
Holiday Return Window Orders placed between November 15 and December 31 are eligible for an extended return window through January 31 of the following year. All other return conditions still apply. This extended window does not apply to final sale or non-returnable items.
Damaged or Defective Items If you receive a damaged or defective item, contact us within 7 days of delivery at [your contact email] with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Order Cancellations Orders may be cancelled within 24 hours of placement. Once an order has been fulfilled or shipped, it cannot be cancelled and must go through the standard return process.